After Sales Service

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1. Ad-hoc onsite diagnostic, service and parts replacement

Charges: Standard service charge PER CASE upon diagnostic and troubleshooting, NO further service charge if agree on the part replacement quotation / proposal.
Parts warranty: Standard 3 months warranty. Our service covers

Carriage Belt replacement
Service station service and cleaning
Carriage Assembly Replacement / Repair
Hardware / Formatter Board diagnostic
Sensor / Motor / MISC part replacement

2. Experience Uninterrupted Productivity with HP Designjet Support Services

HP Designjet Support Services are designed for business-critical environments. Covering installation, extended support and maintenance, and a variety of value-added services, they provide the professional support you need to get the most out of your printer. The comprehensive portfolio of HP Designjet Support Services is designed to offer the best combination of support coverage to fit any budget. With the widest range of support services options and best-in-class total cost of ownership (TCO) you can easily protect your investment in your HP Designjet printer.

Benefits

When placing your HP Designjet printers under HP support services, you know they are supported by experienced, certified experts who know your printers and understand their importance to your business.

These assets give you:

Up to 5 years support coverage with HP’s Next Business Day Onsite Repair Service
No unexpected support costs
Predictable printing at the quality you need when you need it
Best-in-class cost of ownership
Quick time to repair
Reassurance on your investment