End of service life (EOSL) Customer Newsletter

Can't get the part & service for your HP Designjet? Has your HP Designjet printer reached its end-of-service-life?

When your HP Designjet printer reaches its end-of-service-life date (listed in the chart below), HP will no longer support it. Please see your service and purchasing options below.

This discontinuation of service and support includes the stopping of sale and provision of Customer Self-Repair (CSR) parts or spare parts for the HP discontinued products.

After the EOSL date, it will not be possible to get support from HP regarding the following areas:

• Phone support – it will not be possible to get online phone support for the EOSL printers.
• On-site repair – HP will stop providing on-site support for troubleshooting, repair, setup, or any other actions related to the EOSL printers.
• Software support – HP will not provide any kind of support for drivers, printer firmware, or utilities related to the EOSL printers. This includes no support for new operating systems or eventual new vulnerabilities.
• CarePack/Contract portfolio – all CarePacks available for the EOSL printer will be discontinued and it will not be possible to contract any support or warranty extensions.
• Spare part availability – the spare parts related to the listed EOSL printers will not be available from HP, but some service partners may have parts stored. They will be able to sell parts until their stock is completely depleted. Contact your local service partner for more information.

The end of service life (EOSL) does not affect the availability of Ink Supplies or Printheads. These will be fully available after the EOSL date and until further communication.

However, HP is committed to investing in the development of our products to introduce new features for our existing platforms. We have excellent new alternatives available for purchase in the HP portfolio to continue supporting and helping to grow your business.

For more information about HP DesignJet products and promotions, please contact your local sales representative. Thank you for your continued loyalty and for choosing HP as your digital printing technology partner.